FAQs

Frequently Asked Questions

Find quick answers about shipping, payments, returns, tracking, warranty, and customer support.

How long does delivery take?

Orders are usually prepared within 24–48 hours after payment confirmation.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, and local courier operations.

How much does shipping cost?

We offer free standard shipping on eligible orders over €30. For orders below this amount, the applicable shipping fee will be calculated and displayed at checkout.

All prices displayed on our website include VAT, where applicable, unless otherwise stated.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can use this information to follow your shipment until it arrives at your delivery address.

What payment methods do you accept?

We accept secure payments through supported methods including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your location and will be displayed during checkout. All transactions are encrypted and securely processed by trusted payment providers.

Can I change or cancel my order?

Please contact us as soon as possible at contact@elayevo.com.

Changes or cancellations can only be made before your order has been processed or dispatched. Once an order has been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

What is your return policy?

We offer a 60-day satisfaction guarantee on eligible purchases.

Returned items must be unused, unworn, unwashed, and in their original condition with all original packaging, tags, and accessories where applicable. Additional eligibility requirements may apply depending on the product.

How do I start a return?

Email us at contact@elayevo.com with your order number, the item you wish to return, and the reason for your return.

Our support team will provide the correct return address and complete return instructions. Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

What if my order arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photographs of the damaged, defective, or incorrect product.

After reviewing the issue, we will work promptly to arrange a replacement, refund, or another suitable resolution where applicable.

Do you offer exchanges?

We currently do not offer direct product exchanges.

If you would like a different shirt, size, color, or style, please return the eligible item for a refund and place a new order through our website.

Are your products covered by a warranty?

Yes. Eligible products are covered by our 30-day Quality Assurance Warranty, which applies to verified manufacturing defects and production-related issues.

The warranty does not cover normal wear and tear, improper washing, accidental damage, misuse, alterations, or damage caused by failing to follow the product care instructions.

How should I choose the right shirt size?

Many of our women’s shirts are available in a flexible One Size fit that generally accommodates EU sizes 36–42.

Please review the measurements and sizing information provided on the product page before ordering. The fit may vary depending on the fabric, cut, sleeve style, and whether the shirt is designed to be fitted, relaxed, or oversized.

How should I care for my shirt?

Always follow the care instructions provided on the product label or product page. In general, we recommend washing garments at a low temperature, using a gentle cycle, avoiding harsh bleach, and air-drying whenever possible.

Special fabrics, embellishments, lace, chiffon, and delicate details may require additional care.